Resume

Education

N.C. State University

August 2010 – December 2014

  • Bachelor of Science in Sport Management
  • Minor in Journalism

Experience

Group Area Host and Guest Services, Durham Bulls Baseball Club

April 2016 – Present

  • Hosted fans and corporate personnel in various group areas, which included party decks, picnic areas, boxes, and suite level. Promoted to work the suite level area in 2018.
  • Managed Guest Services Center during game days and entrusted to run the center alone shortly after the beginning of first season on the job.
  • Provided “Raving Fan” customer service by answering any guest questions, addressing concerns, and mitigating any issues that may arise.
  • Assisted during the Atlantic Coast Conference Baseball Championships in the suite level and Guest Services Center; ensuring fans, university dignitaries, and media personnel felt welcomed and enjoyed their time at the ballpark.

Intern, Duke Homestead State Historic Site

May – August 2014

  • Greeted guests as they arrived and informed them of several activities to do while visiting.
  • Led guided tours of the historic areas on site.
  • Aided staff during school and camp visits by leading groups in the game of Town Ball.
  • Supported staff with with set up, clean up, and historic demonstrations at special events held during and after internship.
  • Conducted cold calls to ask local businesses for donations for special event raffles.
  • Developed special research project on the game of Town Ball for Duke Homestead’s archives to be used in future educational endeavors, publishing in organization’s newsletter, and social media channels.
  • Aided site maintenance technician with several projects, including a gravel path project to help with rainwater runoff.

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